Terms & Conditions

1. Service Description

Overnight Pet Sitting:
The pet sitter agrees to provide overnight care, including feeding, walking, and basic hygiene for the pet(s). Any additional services — such as administering medication, extra grooming, or additional walks — must be agreed upon in advance.

Dog Walking and Pet Visits:
Walks and visits are conducted according to the agreed schedule. Walkers will not let dogs off-lead unless prior permission has been given and the dog’s recall is reliable.

2. Booking and Payment

A. Dog Walking

• Invoices are issued at the end of each month and must be paid by the due date stated on the invoice.
  
  

• Payments accepted: Bank transfer or cash. Bank details are provided on the invoice.
  
  

• Cash payments must be made before or immediately after the service.
  
  

• The owner must confirm their preferred payment method during consultation and on the information form.
  
  

• A £5 per day late fee applies for overdue invoices.
  
  

• Services will be suspended after 5 days of non-payment.
  
  

B. Overnight Pet Sitting

• A 25% non-refundable deposit is required at the time of booking.
  
  

  • This deposit is refundable only if the sitter secures another booking to replace the original (pro-rata based on the new booking’s length).
    
    

• Full payment is required if cancellation occurs 48 hours or less before the start date.
  
  

• For bookings longer than 10 days, 50% of the total is due if cancelled 5 days or less before the start date.
  
  

• If the owner returns home early, full payment still applies.
  
  

• Bookings up to 7 days will be invoiced at the end of the month (payment due as stated on the invoice).
  
  

• Bookings over 7 days must be paid in full by the last day of the booking.
  
  

• Payment methods: Bank transfer or cash (bank details on invoice).
  
  

  • Cash must be paid before the sit or upon sitter’s departure.
    
    

• The owner must specify their preferred payment method during consultation.
  
  

3. Cancellation and Refund Policy

• Overnight Sits:
  
  

  • Cancellations made within 48 hours are subject to partial or full payment.
    
    

  • Deposits are non-refundable unless a replacement booking is secured.
    
    

• Dog Walks:
  
  

  • Same-day cancellations or aborted visits (e.g., sitter unable to access property) are charged at full rate.
    
    

4. Pet Health and Behaviour

• Pets must be in good health, free from contagious illness, and up to date with vaccinations.
  
  

• The owner must disclose any medical conditions, behavioural issues, or special needs before booking.
  
  

• The provider/sitter is not liable for any pre-existing health conditions that worsen during care.
  
  

5. Equipment Requirements

• Owners must supply suitable equipment: leads, harnesses, ID tags, muzzles (if required).
  
  

• Dogs that require muzzles must be muzzle-trained.
  
  

6. Emergency Care

• The owner must provide emergency contact details and veterinarian information before the service begins.
  
  

• In an emergency, if the sitter/walker cannot reach the owner or emergency contacts, they will follow the vet’s advice and proceed with treatment at the owner’s expense.
  
  

7. Property Access

• The owner must provide keys or access codes for the home if the pet is to be picked up or cared for at home.
  
  

• The sitter/walker will not allow anyone access to the home without the owner’s permission.
  
  

• The owner must inform the provider of any persons entering the property during the booking (e.g., neighbours, family, cleaners).
  
  

8. Property Standards

• For overnight stays, the home must be at a reasonable cleanliness level.
  
  

• The owner must provide clean bed sheets or ensure they are placed on the bed before the sit.
  
  

9. Cameras and Privacy

• No cameras are permitted in bedrooms or bathrooms.
  
  

• The owner must inform the sitter of any cameras in the home.
  
  

• For comfort and privacy, indoor cameras in main living areas may be covered or turned away during overnight stays.
  
  

10. Safety of Sitter/Walker

• The provider may take necessary safety precautions (e.g., temporary locks or security measures).
  
  

• Services may be terminated immediately if:
  
  

  • The pet behaves dangerously
    
    

  • The environment is unsafe
    
    

  • Terms and conditions are breached
    
    

• No refunds will be given in these cases.
  
  

11. Owner’s Liability

• The owner is responsible for any damages or injuries caused by their pet to the provider, their property, or others.
  
  

• The sitter/walker is not liable for damages caused by the pet to the owner’s property.
  
  

12. Provider’s Liability

• The sitter/walker will use reasonable care and leave the home as found.
  
  

• They are not responsible for accidents, injuries, or incidents beyond their control.
  
  

13. Pet Care Duration

• During overnight sits, pets will not be left alone for more than 5 hours.
  
  

• The sitter will ensure pets’ needs are met — including feeding, walking, and bathroom breaks.
  
  

• For dog walks, the walker will ensure the pet’s post-walk needs are met (e.g., water, treats).
  
  

• Dogs will only be let off-lead with prior permission and when safe to do so.
  
  

14. Service Duration

• Dog walking time begins when the walker unlocks the door and ends when it is locked again after the walk.
  
  

15. Temperature Guidelines

• Dogs will not be walked in temperatures above 23°C or below -4°C.
  
  

• Alternative arrangements will be discussed during extreme weather.
  
  

16. Service and Booking Times

• Agreed time slots may vary due to traffic or unforeseen delays.
  
  

• Walkers aim to arrive within a 30-minute window before or after the scheduled time and will notify owners of any changes.
  
  

17. Photos and Updates

• Owners may request updates and photos during or after any service.
  
  

18. Force Majeure

• The provider is not responsible for interruptions due to uncontrollable events (e.g., extreme weather, emergencies).
  
  

• Alternative care arrangements will be discussed if needed.
  
  

19. Breach of Terms by Owner

• Services may be terminated if the owner breaches any terms, including:
  
  

  • Failure to disclose behavioural or health issues
    
    

  • Denied property access
    
    

  • Unsafe environment or poor property standards
    
    

• No refunds will be issued in these circumstances.
  
  

• The owner may be liable for additional costs (e.g., emergency pet care).
  
  

• The owner or emergency contact will be notified, and responsibility for the pet(s) will be transferred to the emergency contact.
  
  

• Services may continue at the sitter’s discretion depending on breach severity.
  
  

• Legal action may be taken if the breach causes harm or risk to the provider or animals in care.
  
  

20. Disclosure of DBS and Insurance

• The sitter/walker holds a valid DBS check and pet sitting insurance.
  
  

• These documents are available for review upon request.
  
  

21. Agreement to Terms

• The owner must read, understand, and agree to all terms before any booking.
  
  

• By booking or using the service, the owner confirms agreement to these Terms and Conditions.